We aim to develop long-term relationships with our key stakeholders: our customers and suppliers. We work with our suppliers to ensure we all meet our high ethical standards, while aligning our sustainability strategies with our customers.
Vice President, Sales, Europe and Africa
“The diversity of the locations where we operate is reflected in our local and regional approach to customer service: our global presence means that we can serve our customers, wherever they are. It also allows us to ensure that we provide a continuous and consistent supply of world-class carbon black to meet our customer demands.”
Our customers know they can rely on us for a consistently high quality product, excellent service and global supply security. We are also working to make our supply chain more resilient.
Our Net Promoter Score® was 60%, demonstrating our customers’ high satisfaction.
We progressed to a Gold rating from EcoVadis, specifically noting our progress in fair business practices and sustainable procurement.
Over 150 distributors and sales agents screened for potential risks, with only one identified as potentially conflicted.