Customers and suppliers
Focusing on what’s now while imagining what’s next on behalf of the industry and our customers is what fuels our motivation and ignites our inspiration to share the strength. We yield our best results when we’re open to others’ perspectives and work together to make a difference. That’s why we aim to develop long-term relationships with our customers and suppliers, ensuring that we all meet our high ethical standards and align our sustainability strategies to take us beyond durable, for the long term.
Mr. Sanjeev Sood
Regional president, South East and Far East Asia region
“Birla Carbon’s leadership in the market is driven by its capability to innovate and be the most sustainable leader in the carbon black industry. Through ingenious and world-class manufacturing processes, Birla Carbon is able to ensure continuity of its operations through pathbreaking partnerships with our suppliers, along with a global distribution network which guarantees supply security to our customers. Our strong presence in five continents of the world puts us in a position to support our customers anywhere around the globe.”
Our customers know they can rely on us for our dependability and stability as we consistently deliver high-quality product, excellent service and global supply security. We are also working to make our supply chain more resilient.
Our global Net Promoter Score® is 55, demonstrating our customers’ high satisfaction.
We achieved Gold rating from EcoVadis for the second consecutive year, positioning us in the top 1% of more than 40,000 companies worldwide.
We are developing our third-party due diligence system to ensure we only work with suppliers, service providers, distributors and sales agents that have a good track record in terms of business ethics.
