Targets and progress

To meet our vision, we have reviewed and adapted our key performance indicators (KPIs) and extended our targets up until FY2030. This year, we revised our waste KPI, added new KPIs for employee engagement and customer satisfaction, and extended our safety KPI to include contractors as well as permanent employees.

Our targets and progress

  • On track iconOn track to meet target
  • Behind schedule iconBehind schedule
  • New target iconNew target
  • Target met iconTarget met and retained
Targets and progress charts
PerformanceProgress towards targetTarget
Our Approach
Business Continuity/ReputationNo. 2No. 2No. 2On track iconNo. 1
Maintain our leadership position in terms of carbon black production capacity
Business Continuity$69.4M$54.9M1$137MTarget met icon>$100M
Approximately double our annual capital spending against FY2012 baseline to reach $100M
Governance and Ethics
Ethics100%100%100%Target met icon100%
100% of employees to receive Code of Ethics training
Air Emissions90.2%90.1%92.9%Behind schedule icon<78%
Reduce our direct emission intensity (tCO2/tcarbon black) by over 22% against 2005 baseline
Energy71.0%72.6%72.4%On track icon80%
Increase our absolute energy conversion efficiency to 80%
Water108%94%94%Behind schedule icon50%
Reduce our water withdrawal intensity (m3/tcarbon black) by 50% against FY2013 baseline2 for our sites at high risk for availability or accessibility of water or those reliant on groundwater
Waste20%20%25%New target icon75%
Repurpose 75% of waste by 2030
Product Stewardship293133Behind schedule iconZero releases each year
Record zero environmental releases year on year
Our People
Safety0.300.350.45On track icon0
Zero recordable injuries (report on TRIR progress)
Employee Engagement80%89%92%New target icon Target met iconRemain above benchmark
Remain above the chemical industry benchmark for employee engagement
Customer LoyaltyN/A5655New target icon Target met iconRemain above 35
Remain above the Net Promoter Score (NPS) threshold of 35
Community Engagement100%100%100%Target met icon100% each year
100% of our facilities to participate in community engagement

1 Baseline adjusted to FY2013 instead of FY2012.

2 KPI adjusted to include Hickok, Cubatão, Gummidipoondi, Alexandria, Weifang, Bahia, and Yeosu, and to exclude Angthong, Trecate, Santander, Renukoot. Baseline adjusted to FY2013 from FY2012 due to more comprehensive and validated data availability for FY2013.

3 The increase in environmental releases is due to our voluntary decision to report releases which are even below regulatory requirements for our plants with communities in close proximity. The number of releases would have been two if reported following the same methodology as FY2016.