Targets and progress
To meet our vision, we have reviewed and adapted our key performance indicators (KPIs) and extended our targets up until FY2030. This year, we revised our waste KPI, added new KPIs for employee engagement and customer satisfaction, and extended our safety KPI to include contractors as well as permanent employees.
Our targets and progress
- On track to meet target
- Behind schedule
- New target
- Target met and retained
|Performance||Progress towards target||Target|
|Business Continuity/Reputation||No. 2||No. 2||No. 2||No. 1|
|Maintain our leadership position in terms of carbon black production capacity|
|Approximately double our annual capital spending against FY2012 baseline to reach $100M|
|Governance and Ethics|
|100% of employees to receive Code of Ethics training|
|Reduce our direct emission intensity (tCO2/tcarbon black) by over 22% against 2005 baseline|
|Increase our absolute energy conversion efficiency to 80%|
|Reduce our water withdrawal intensity (m3/tcarbon black) by 50% against FY2013 baseline2 for our sites at high risk for availability or accessibility of water or those reliant on groundwater|
|Repurpose 75% of waste by 2030|
|Product Stewardship||2||93||133||Zero releases each year|
|Record zero environmental releases year on year|
|Zero recordable injuries (report on TRIR progress)|
|Employee Engagement||80%||89%||92%||Remain above benchmark|
|Remain above the chemical industry benchmark for employee engagement|
|Customer Loyalty||N/A||56||55||Remain above 35|
|Remain above the Net Promoter Score (NPS) threshold of 35|
|Community Engagement||100%||100%||100%||100% each year|
|100% of our facilities to participate in community engagement|
1 Baseline adjusted to FY2013 instead of FY2012.
2 KPI adjusted to include Hickok, Cubatão, Gummidipoondi, Alexandria, Weifang, Bahia, and Yeosu, and to exclude Angthong, Trecate, Santander, Renukoot. Baseline adjusted to FY2013 from FY2012 due to more comprehensive and validated data availability for FY2013.
3 The increase in environmental releases is due to our voluntary decision to report releases which are even below regulatory requirements for our plants with communities in close proximity. The number of releases would have been two if reported following the same methodology as FY2016.